answers.ctech.comSubmit Technical Support Request | C Tech Development Corporation

Downloads And Client Area Mailing List Help Main Bespoke Software About C Tech News Careers Contact Us EVS Presentations Products Earth Volumetric Studio Studio Project Gallery Studio vs. EnterVol EnterVol Product Suite EnterVol Volume Analyst EnterVol GeoStats EnterVol Geology EnterVol Tools Services Consulting Full Color 3D Printed Models 3D Publishing 4D Interactive Models 3D Models in PDF Files Web-Based 3D Models Full Color 3D Printed Models Hardware Requirements Legacy Products MVS EVS Pro Purchasing Price List Payments Industries Environmental Sciences Soil Contaminant Modeling Groundwater Contamination Environmental Site Data Visualization Site Assessment Site Remediation Site Monitoring Litigation Support Geology & Geophysics 3D Geologic Modeling 3D Geophysical Surveys Life Sciences Ocean and Lake Sciences Fisheries Archaeology Natural Resources Water Resources Groundwater Modeling Surface Water Modeling Agriculture Mining Petroleum Exploration Groundwater And Solute Transport Monitoring Well Decommissioning Civil Engineering Dams and Hydropower Highway Design Excavation Building Restoration University Initiative Showcase Sandia National Laboratories ARCADIS GHD Bennett & Williams KGS Acres St. John-Mittelhauser & Associates Training Premium Training Classes EVS Module Series Free Tutorial Videos Tips and Tricks Workbooks and Help FAQ Home » Submit Technical Support Request Submit Technical Support Request Provided your organization has a current license of any C Tech software product, you may submit a technical support request by emailing support@ctech.com . NOTE: emails received from generic domains (e.g. gmail, hotmail, yahoo, etc.) will receive low priority if they are replied to at all. We cannot confirm your identity or qualifications to receive technical support if you do not use a company specific domain such as wile.e.coyote@acme.com All working Enterprise (Premier Program) licenses are by definition current since they are annual subscriptions. All purchased software comes with one year of technical support and software updates. After the first year, you must purchase annual maintenance in order to qualify to receive technical support. Guidelines for Technical Support Submittal Please provide a comprehensive description of the tech support issue. Be sure to include: Your name, organization and telephone number (including extension) The software product and version you are running (e.g. Earth Volumetric Studio 2017.6). Note that products more than two releases old are not supported. If the issue involves crashes or odd behavior include your computer specs and Operating System: Dell laptop Inspiron 15-5000 Gaming NVIDIA® GTX 1050 Graphics 16 Gb RAM Windows 10 If your question relates to a problem with your application, it is generally useful to provide a screenshot of your application window and the viewer (if that is relevant). Provide images in JPG or PNG format, not as Word, Excel or PPTX documents. Do not send any information which is proprietary or subject to litigation. See full restrictions and limitations below. Do not send data files unless previously agreed to by C Tech. Working with customer’s data is generally not covered under technical support. If you are not sure if your license is current or know that it is not, please contact sales@ctech.com to inquire about reinstating your license maintenance. Restrictions and Limitations C Tech’s response to technical support requests does not constitute a consulting agreement or confidentiality agreement. By submitting a technical support request or entering into a consulting agreement with C Tech, Client acknowledges the possibility that C Tech’s existing or future other clients may have disputes with Client or their customers and C Tech will likely not have a mechanism to identify such a conflict. Client agrees that without further notice to Client, C Tech may continue to support existing clients or may undertake in the future to support new clients with respect to providing technical support as described in C Tech’s Software Licensing Agreement. Recent Posts The End of Sketchfab and the Upcoming C Tech Web Viewer February 11, 2021 Survey on potential EVS Web Viewer December 21, 2020 Studio Projects 2020.12 December 4, 2020 Earth Volumetric Studio 2020.12 December 4, 2020 Online Class on 3D DrillGuide™ November 25, 2020 Earth Volumetric Studio 2020.10 October 23, 2020 Studio Projects 2020.10 October 23, 2020 Release of Earth Volumetric Studio 2020.5 May 4, 2020 New EVS Training Video: Advanced use of the place text module April 23, 2020 New EVS Training Video and Changes to Free Access April 21, 2020 C Tech’s Response to Covid-19: Free Premium Training March 24, 2020 Precision Issues in EVS March 4, 2020 Fast Geostatistical Realization December 19, 2019 New Features and New Prices! November 7, 2019 Free Training Class on Complex Fault Modeling October 17, 2019 Contact Us Mailing List Main Products Downloads and Client Area Privacy Policy Designed by Elegant Themes | Powered by Wordpress...